Marriott Mobile App: Using tech for simplifying travel

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Imagine this: You hold a reservation in a hotel. The evening before the day of your booking, you get an alert on your mobile that you can check in through an app on the phone itself. You do so any time before you reach the hotel and walk in to have the staff expecting you (with a smile). You just pick up your room key, and go straight through – with a comfortable room all set for you. 

Come the day of check out, and you get another alert. You check out – how else but on your mobile! And walk right out of the hotel. That’s it. No paperwork, no queues at the reception. That’s tech for you at play. At the Marriott.

Even tech nay-sayers would be hard pressed to grudge this one. Imagine if the tech footprint is expanded further over time enabling you to order room service, book tables, request change of pillows, call housekeeping, pre-order your meal choices, plan local travel and more – all through your connected mobiles and tablets. Resulting in convenience and greater choices, and improved service levels.

Technology sure comes up winners – often when we least expect it!!

Read a review of the hotel at http://kunzum.com/2014/08/21/hotel-review-bengaluru-marriott-hotel-whitefield-bangalore-karnataka

More on the App – Extracted from the official Marriott release
As part of its global mobile strategy, Marriott International, Inc. announced a significant expansion of the company’s popular mobile check-in and checkout feature.  Now, ten additional brands – The Ritz-Carlton, JW Marriott Hotels & Resorts, Renaissance Hotels, Autograph Collection, Courtyard, SpringHill Suites, Fairfield Inn & Suites, Residence Inn, TownePlace Suites and Marriott Executive Apartments – are joining the nearly 500 properties of the company’s flagship Marriott Hotels brand in providing mobile check-in and checkout to guests. With these latest additions, these services are immediately available at 1,200 properties worldwide, and will be live at more than 4,000 hotels worldwide by year-end.

With the Marriott Mobile app (http://mobileapp.marriott.com) , check-in and checkout is simpler. Marriott Rewards members receive a push notification on their Apple iPhones or Android devices after 4 pm on the day before their arrival alerting them they can check-in. Then they receive an automatic notification when their room is ready. Communicating in advance means the hotel is prepared for their arrival. Because payment information is stored within members profiles, guests simply walk up to the expedited mobile check-in desk where their pre-programmed key card will be waiting for them.

At the end of their stays, guests receive a push notification alerting them that mobile checkout is available. Upon completion, guests will then be prompted to provide an email address where their bill should be sent, allowing them to confidently bypass the front desk. Mobile check-in and checkout are available in five languages:  English, French, Spanish, German and Mandarin.

Leading with its flagship Marriott Hotels brand, the company continues innovating in the mobile space. The brand now offers mobile service requests in fifteen markets in North America, where hotels are serving as “mobile incubator” laboratories for the future. For example, guests at these hotels can use a drop down menu of the most typical service requests, such as extra towels and pillows, or chat directly with hotel staff using a mobile app. The company will offer these and other mobile services to its Marriott Rewards members at the Marriott Hotels brand beginning early next year.

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